Branch Consultant

Elsies River in Western Cape

Job Description & Duties include:

- The management of the Big 3 Initiative. Measured against the Sales rate of the individual Achievement measured by the Total offers fulfilled by the consultant, divided by customer interactions Offers declined to be excluded from calculation. (YTD Measure).

- The achievement of sustainable Consumer NEW VSI output standards (Gold/Plat./Easy-Smart/Business).

- Manage the Service Quality Results of the Associate. Measured quarterly using the Associates Service Quality Results (SQR) in the Balanced Score Card.

- Deliver the activities required in the MS2U (My Service 2 you) campaign.

- Leads identified converted into successful sales. Individual targets set according to applicable sales plan. Measured against the year to date target.

- Manage accounts migrated from the Tellers to Self Service against your migratable transactions.

- Total number of units per month, data obtained from the Teller OBR Qlickview Model to increase Operational Productivity.

- Compliance with procedures and processes as contained in the Golden Rules.

- Achievement of the eRatio Results.

- Achievement is obtained by measuring the number of net differences.

- Improve competencies in the Personal Development Plan. Measure quarterly by achieving Development Interventions agreed upon in support of the Business Objectives.


- NQF5 FAIS Qualification as per applicable Boar Notice

- 1-2 year sales and service or telling experience

- Minimum level of education: Bachelors Degree

- Years of experience: 1

- Availability for travel: No

- Availability for change of residence: No

- Language(s): English

- Work type: Full Time

- Type of contract: Permanent

- Salary: Negotiable

- Location: Cape Town

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